Contact Us

hello@urthiglow.com

 

FAQ

Are all your products cruelty free?

All our products are Leaping Bunny Certified and PETA Certified.

Are all your products vegan?

All our products are 100% vegan, GMO-free, toxic free, organic, and natural and made with love in the U.S.

Do you ship outside of the U.S.

Yes! We ship globally.

What’s your processing time?

We ship our products within three business days from the USA for both domestic and international orders. 

What forms of payment do you accept?

We accept all major credit cards and PayPal. 

What is your return policy?

We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. Please notify us within 24 hours of receiving your order. 

We hope you love our products as much as we do. However, If you are not completely satisfied with a product, please let us know and we will refund you that product except shipping and handling costs. 

Can I cancel my order?

We apologize, once an order has been placed we are not able to cancel or adjust it. Please be sure to check your order before it is placed to make sure it is completely accurate.

What if I entered an incorrect address?

​​We apologize, however we are unable to edit orders once they have been placed because orders are immediately transmitted to our shipping department. Please be sure to check your address before your order has been placed.