If you have any questions or comments please feel free to contact us with the form below or via email at hello@urthiglow.com
Are all your products cruelty free?
All our products are cruelty free.
Are all your products vegan?
All our products are 100% vegan and made with love.
Do you ship outside of the U.S.
Yes! We ship globally.
What’s your processing time?
We ship our products within three business days from the USA for both domestic and international orders.
What forms of payment do you accept?
We accept all major credit cards and PayPal.
What is your return policy?
We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. Please notify us within 24 hours of receiving your order.
We hope you love our products as much as we do. However, If you are not completely satisfied with a product, please let us know and we will refund you that product except shipping and handling costs.
Can I cancel my order?
We apologize, once an order has been placed we are not able to cancel or adjust it. Please be sure to check your order before it is placed to make sure it is completely accurate.
What if I entered an incorrect address?
Please email us immediately. If the items have not been shipped out, we can change the address. However, please be sure to check your address before your order has been placed.